SHIPPING
All orders are subject to a handling period before shipment, usually 2 - 4 business days. Most orders leave the warehouse within 3-5 business days after receipt of payment. Please allow up to 7 days for order processing and shipment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 14 - 24 days to receive your order.
Please make sure to provide the correct shipping address. We can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes to be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES.
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MY PACKAGE SHOWS AS DELIVERED BUT I HAVE NOT RECIEVED IT
There could be a couple of reasons for this. Occasionally the carrier may mark the package as delivered beforehand, and so it is very possible that the package is due to arrive with you shortly.
It is also possible that the package has been left with a neighbor, reception or mailroom, so please check to see if this is the case.
If you are still unable to locate your package, please contact your local post office or send us an email for further assistance.
MY TRACKING NUMBER IS NOT WORKINGÂ
If your order has been sent via a tracked service, the tracking number may be invalid when you attempt to track it. Do not be concerned as it can take up to 24 to 48 hours for the tracking number to be registered in the carrier's system. If, after this time, the tracking number still does not work, please contact us so that we can investigate.
If you are in the USA and it’s been over 20 business days since you placed your order, or if you are overseas and it’s been over 30 business days since you placed your order, please let us know by emailing us with your name and order number.
Thanks for your patience!
A note for international customers: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and TheOthoGift is not responsible for any fees or tariffs.
REPLACEMENTS:Â
We firmly stand behind our products. We will replace your item if it has a manufacturing defect.
*We need a photo of the item to be replaced showing the defect in order or size to request a replacement.
Please note, refunds are not given for any of these reasons. We will re-issue the order. We can also change Refunds to Store credit as we don't issue refunds on returned items, just store credit.
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ORDER CANCELLATION POLICY:
Our ninja packers are crazy fast at processing orders! So we can only make changes to your order if it hasn't reached the packing stage. You may request a cancellation within 12 hours of purchase only. Otherwise you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
NOTE: Please note that there will be a 10% cancellation fee for eligible orders.
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